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  • We will not pass on your details to any 3rd parties and will only use this information in order to contact you ourselves directly regarding your orders placed on this website.
  • Any personal information you share with us is governed by the United Kingdom Personal Data Protection Act (1998).
  • Should you choose to share personal information with us, then you will benefit now and in the future as we tailor our products & services to meet your needs. Such benefits will include product updates, promotional incentives and offers.
  • With new GDPR regulations coming into force from 25/05/2018 we all need to ensure appropriate measures are taken to avoid breaches in personal data confidentiality. For this reason we kindly request that, if you’re sending us patient clinical notes, you only provide us with patient’s details sufficient to allow identification (name, breed, DOB, sex and ID number from your system where possible) and the owner’s surname without initials. We do not require any other client data.  Any inappropriate personal data sent to us, or collected erroneously will deleted promptly from our database and devices.  We will not store any client personal data.
  • We will only use our own password protected devices to write reports, which will be sent to you via email.
  • We will only access your practice’s software to read patient’s medical information and we will no longer type notes or  price up our work on your systems. Charges will be detailed in the report under “Anticipated Charges”. Remote access to your systems will also cease.